Terms of service

1. Welcome

Welcome to the Telopea Beauty Supplies website (https://telopeabeautysupplies.com.au/)

We are a beauty industry wholesaler specialising in brows and tanning supplies.  In addition to supplying beauty salons across Queensland/Australia, we also sell products direct to consumers through the Site.

2. Acceptance and Variation
      1. By accessing, registering a user account or using the Site you agree to be bound by these Terms and Conditions. If you do not agree to these Terms please exit the Site and do not proceed to access it in any way.
      2. We reserve the right to modify, permanently or temporarily disable or discontinue any part of the Site and to alter, amend or withdraw any part of these Terms or any information or material appearing on the Site at any time, without liability or further notice to you.
      3. Your continued use of the Site subsequent to a change taking place will constitute an automatic acceptance of any alteration, withdrawal or amendment made by us.
3. Incorporation of Policies
      1. Please ensure you have read our current policies (Policies), which include our:
        1. Purchasing Policy;
        2. Delivery Policy; and
        3. Privacy Policy.
      2. These Policies govern the processes and procedures to be followed by you and by us with respect to the activities set out in each of the respective Policies.
      3. We reserve the right to modify, alter, amend or withdraw any part of our Policies at any time, without liability or further notice to you. Your continued interaction with us following a change taking place to a Policy, will indicate your acceptance of any alteration, withdrawal or amendment made by us to our Policies.
      4. We may from time to time adopt additional policies that will govern other interactions and transactions with you. All newly adopted Policies will be displayed on the Site.
      5. You agree that you will:
        1. comply with your obligations and accept our rights under each of the Policies;
        2. from time to time review each of our existing Policies for variations; and
        3. promptly review any newly adopted policy and comply with your obligations set out within that Policy.
4. Intellectual Property
4.1 Copyright
      1. The information and documentation contained within the Site (including its coding, imagery, wording, design, graphics and logos) is owned by us or granted to us under licence and is protected under the Copyright Act 1968 (Cth).
      2. You may only retain copies of information on the Site if it is obtained incidentally to your viewing and if kept only for your own personal reference.
4.2 Trade marks

You acknowledge and agree that you are not granted any right or licence to any of our trade marks as displayed on the Site, or the trade marks of any third party displayed on the Site.

5. Permitted Use
      1. You agree that you are only authorised to use the Site for the following activities:
        1. viewing our product range;
        2. conducting research on our products;
        3. purchasing our products and services;
        4. conducting investigations with respect to our business;
        5. retrieving our contact details and communicating with us;
        6. reviewing our policies; or
        7. otherwise transacting with us.
      2. You must not use any part of the Site for any commercial purposes (other than transacting with us).
6. Interference

You agree that you will not:

      1. use any automated processes or means to access the Site;
      2. use any software or manual repetition that will or is likely to interfere with the Site; or
      3. attempt to cause stress or detriment to the proper working of the Site, such as by:
        1. acting in any way likely to cause an unreasonable strain to the infrastructure of the Site;
        2. reloading or refreshing transaction pages more than once every 5 seconds; or
        3. requesting any page of the Site more than 1000 times in aggregate in a 24 hour period.
7. Your account

You may create a registered account, but in doing so, you agree to:

      1. not register for more than one account, create an account on behalf of someone else, or create a false or misleading identity on the Site;
      2. not transfer or provide access to your account to anyone else;
      3. maintain the security of your user identification, password and personal information and any other confidential information relating to your account;
      4. notify us immediately in the event of any known or suspected unauthorized use of your user account, or any known or suspected breach of security, including loss, theft, or unauthorised disclosure of your password;
      5. take responsibility for all purchasers and charges resulting from use of your account, including unauthorised use prior to you notifying us of such use;
      6. take the necessary steps to prevent the continuance of any unauthorised use of your account by contacting us to change your password, informing the police (where appropriate) and contacting your financier; and
      7. update and keep your personal information relating to your account accurate, including but not limited to with respect to your email address, residential address, postal address, date of birth, and any other contact or personal information that we may require upon creation of your account.
8. Communications
      1. When visiting the Site, making an order or sending information to us, you are communicating with us electronically. By making such electronic communications you consent to receiving communications (including legal notices) from us electronically.
      2. We may communicate with you by:
        1. email to any email address that you have provided;
        2. by posting notices on the Site; or
        3. by any other means set forth in any of our Policies.
9. Parental
      1. All users of the Site must be 18 years of age, or older, to make an order on the Site or to create a user account on the Site.
      2. Minors under the age of 16 years must obtain parental or guardian consent before placing any orders via the Site.
10. Consequences for violation
      1. If you violate these Terms in any way, we may in our sole discretion and without notice to you:
        1. take any legal action we have available against you;
        2. terminate your account;
        3. block your use of the Site;
        4. restrict your ability to make future orders; and
        5. disclose information about you and your use of the Site for investigation by any enforcement body for your unlawful activity.
      2. You agree that monetary damages may not be sufficient where your actions cause damage to us, whether by tarnishing our goodwill, causing a loss to sales or increasing its expenses and in such a case irrevocably consent to us obtaining injunctive or other equitable relief against you as a consequence of your violation.
      3. Where your violation of these Terms or any of our Policies causes damage, loss or expense to us, to the fullest extent permissible by law, you indemnify us against any such damage, loss or expense suffered or incurred.
      4. If we are required to terminate your account, block your use of the Site or restrict your ability to make orders through the Site as contemplated in clause 11(a), you hereby release and hold us harmless from all damage, loss, expense, cost or liability that you may suffer as a result of such conduct.
11. Third party sites
      1. The Site may contain links to third party websites outside our control (Linked Sites). We take no responsibility for content contained in any Linked Sites and do not endorse any aspect of these third-party services. Such links are provided for convenience and interest only. You use these Linked Sites entirely at your own risk.
      2. We urge all our Sites users to carefully review each Linked Site’s privacy policies and other terms and conditions of use. If you choose to purchase goods or services from a third party, including one accessed from the Site, you are entering a separate agreement with that third party, and expressly agree that we are not a party to or interested in that transaction.
      3. You may link the Site without our consent but must not deep link the Site. Any linking by you will be entirely your responsibility and at your expense.  By linking, you must not alter any of the Site's contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.
12. Liability
      1. We will not be held liable for any losses or damages caused by your use of the Site, whether directly or indirectly, nor will it be liable for any damages suffered by you as a consequence of your use of any website linked to or from the Site.
      2. We reserve the right to refuse any order without giving reason. In the event of order cancellation, we will make all reasonable attempts to contact you using the details you have provided.
      3. All monies received by us for an order that has been cancelled will be fully refundable to you unless otherwise specified in these Terms, our Purchasing Policy or at the time of your purchase.
13. User’s risk
      1. We will use reasonable care and skill to ensure that the Site is free from defect and harmful code.
      2. With regard to any device you choose to use as a means to access the Site, it is our recommendation that you maintain up-to-date anti-virus, scanning and security software designed specifically for your device.
      3. We will not be held liable for any losses or damage caused by your use of the Site, whether directly or indirectly, suffered yourself or by a third party, and your use of the Site is entirely at your risk.
14. Disclaimer
      1. You acknowledge internet services are subject to interruption, break down, viruses, delays, interception, interference and other errors involving electronics, communications networks, computer systems, servers, providers, computer equipment, hardware and software. Accordingly, the Site is delivered on an “as is” and “as available” basis.
      2. Whilst all due care has been taken in providing the information on the Site, we do not provide any warranty either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose relating to the Site.
      3. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
      4. We undertake all due care with any information which you may provide when accessing the Site and to preserve such information in a secure manner and in accordance with our Privacy Policy. We, however, do not warrant and cannot ensure the security of any information which you may provide and information you transmit to the Site is entirely at your own risk.
      5. From time to time we may host third party content on the Site such as advertisements and endorsements. Responsibility for the content of such material rests with those third parties and we are not responsible for any errors or omissions in such material or any damage caused either directly or indirectly by them.
15. Indemnity

You will at all times indemnify and keep us indemnified along with our respective officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred by any of those indemnified arising from any claim, demand, suit, action or proceeding by any person against any of those indemnified where such loss or liability arose out of, in connection with, or in respect of, your use of the Site or any breach of these Terms by you.

16. General
16.1 Jurisdiction
      1. This Agreement is governed by the law in force in the State of Queensland, Australia.
      2. Each party submits to the non-exclusive jurisdiction of the courts of Queensland, Australia and the courts competent to determine appeals from those courts, in relation to any proceedings that may be brought at any time relating to this Agreement.
      3. Each party irrevocably waives any objection it may have now or in the future to the venue of any proceedings where that venue falls within Queensland, Australia.
      4. We reserve the right to make any changes to the Site and these disclaimers, terms and conditions at our sole discretion.
16.2 Severability

Any provision of the Terms that is illegal, void or unenforceable will be severed without prejudice to the balance of the provisions of the Terms which will remain in force.

17. Contact us

You may contact us by emailing hello@telopeabeautysupplies.com.au

 

Purchasing Policy


1.Purchasing Statement

Telopea Beauty Supplies want your purchasing experience to be as fair, efficient and hassle-free as possible.

To achieve this, we have created the following policy governing your purchases through our website (https://telopeabeautysupplies.com.au/).

2. Placing an order


2.1 Registered account required

Registered account holders can place their orders on the Site. You are required to provide your personal information, through the site to become a registered account holder. As a registered account holder you will be able to save information such as your contact details, payment details, delivery instructions and billing information which makes your future ordering experience with us more efficient.

2.2 Your account is your responsibility

When you access the Site as a registered account holder you may remain logged in even after closing your browser (unless you log out or erase your browsing data).

You agree that you are responsible for maintaining the confidentiality and privacy of your account including your password and payment information. Accordingly, all activities and transactions processed through your account are solely your responsibility. This includes the making of all online orders, which when made are treated as an express intention of the account holder to purchase for the agreed price.

3. Confirmation
3.1 Automated Process

All successfully made orders are confirmed via an automated email to the account holders nominated e-mail address with an order number. This confirmation does not:

      1. constitute a tax invoice;
      2. signify our acceptance of your order; or
      3. constitute confirmation of our offer to sell.
3.2 Reservation

We reserve the right at any time after sending your order confirmation to accept or decline your order or any part of it for any reason. We will use reasonable efforts to notify you and confirm a decline or partial decline as soon as practically possible.

3.3 Receipt of Confirmation
      1. If you do not receive a confirmation email after it appears as though your payment has been processed or held, it is your responsibility to contact us so that we are aware of the error and can assist in rectifying it.
      2. We will not be responsible for any loss suffered by you if you assumed that payment was not made and that an order was not placed because you did not receive a confirmation.
4. Invoicing

We will forward a valid tax invoice for any order made to your nominated email address once your order has been processed. If you do not receive a tax invoice from us it is your responsibility to let us know.

5. Payment
5.1 Methods of payment

The Site allows payment to be made by:

      1. credit card with the following card types accepted:
        1. Mastercard;
        2. Visa; and
        3. American Express; or
      2. via Paypal.

The payment details recorded under your account or that are otherwise provided to us at the time of your order will be charged for the full value of your order upon your order being processed.

5.2 Security

All credit card payment information and details are provided through pages protected by SSL (Secure Sockets Layer) technology which encrypts the communications and information provided when transmitted from you to our servers.

5.3 Payment Verification

All orders are subject to pre-authorisation checks to ensure fund availability. Pre-authorisations will appear as a “pending” charge on your account. The total value of your order may be held on your account, being taken only once the order has been dispatched.

6. Fees & Pricing
6.1 Fees
      1. Access to our Site and ordering services is provided free of charge.
      2. You are required to pay for any order made for the supply of products and any applicable service or delivery fee at the time we process your order.
      3. We reserve the right to include as additional charges on your order any third-party payment processing costs associated with your method of payment.
6.2 Prices
      1. All prices on our Site are stated in Australian Dollars, are GST inclusive and do not include delivery.
      2. You acknowledge and agree that we are not responsible for any discrepancy in the pricing of products advertised, whether through our Site, at a particular premises, in promotional or marketing material or elsewhere.
6.3 Variations

We reserve the right to change our prices at any time in our sole discretion.  We will use our best endeavours to provide all customers and account holders with notice of any pricing changes well in advance of the changes taking place.

6.4 Errors
      1. While we use all reasonable care to insure the information on the Site is correct, sometimes errors may occur. Where we have listed an incorrect price as a consequence of an administrative or typographical error, we reserve the right to refuse or cancel any orders placed at the incorrect price.
      2. We will endeavour to contact you to give you the option of purchasing at the higher price before effecting a cancellation. If we cancel your order as a consequence of a pricing error, we will refund any funds which we have received from you and will confirm the cancellation and refund by sending you a notice.
7. Cancellations & Refunds
      1. We will accommodate order cancellations provided we are notified of the cancellation before your order has been processed. As we incur costs at the time of processing the order we reserve the right to charge a reasonable cancellation fee or to refuse a cancellation request if made subsequent to processing.
      2. Given the nature of our products, once we have processed an order, we do not provide refunds or exchanges in the event of a change of mind regarding the purchase. 
8. Multiple browser’s or windows

Using multiple browser’s and/or windows (or tabs) may result in you either losing your order or your order timing out. Please therefore ensure that you only use one web browser with one window (or tab) open at a time when ordering your ticket/s from the Site.

We will not be responsible for any loss suffered by you as a consequence of you using multiple browsers or having multiple tabs open within the same browser and accessing the Site.

9. Limitation of Liability
      1. To the extent permitted by law (including, without limitation the Australian Consumer Law), we disclaim any liability to you beyond the face value of your order plus any relevant other transaction charges (such as your delivery fee).
      2. We will not be liable for any loss of enjoyment or wasted expenditure and accept no responsibility for any damaged personal property. This provision does not affect your rights or remedies in relation to any consumer guarantee that may be applicable in the circumstances. 
      3. We make no warranty that any product that you purchase will be fit for purpose or have any particular characteristics.
      4. You acknowledge that where you are purchasing products from the Site, we are not the manufacturer of those products and provide no product warranty (unless explicitly stated) in respect of those products.
10. Law and Jurisdiction

The provisions of this Policy are governed by the laws of Queensland, Australia.

11. Variations

We reserve the right to vary this Policy from time to time without further notice to you. Any variations made will be updated on our site. It is your responsibility to check this Policy every now and again to ensure you are aware of any changes made to it.