Refund policy

We are here to help! If you have a problem with your product or delivery, please contact us at hello@telopeabeautysupplies.com.au.

Any item can be returned and refunded if it is returned within 21 days from the date you receive your parcel. If 21 days have gone by since your purchase, unfortunately we cannot accept the return.

To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To be able to return your product, you must provide proof of purchase, such as confirmation email, order number, and a picture of the delivered product.
Unfortunately, we do not offer a refund on opened or used products unless faulty or damaged in transit.

Shipping costs are the responsibility of the customer and are non-refundable.

Telopea Delivery Policy

1. Delivery statement

Telopea Beauty Supplies are committed to delivering your orders as securely and efficiently as possible.

We have created this delivery policy to provide information relating to our delivery process for goods purchased on our website (https://telopeabeautysupplies.com.au).

2. Delivery areas

We offer delivery Australia Wide

Deliveries will not be delivered to a PO Box number

3. Costs

Free standard delivery on all orders over $99

Free express Shipping on all orders over $150

$10 standard postage if your order is under $99

$15 express shipping if your order is under $150


We reserve the right to change this delivery fee from time to time and will update our website accordingly.

All delivery costs will be in addition to the purchase price of our products on our Site.

4. Delivery Dispatch Confirmation

Upon your order being dispatched, you will receive a dispatch email. Your dispatch email will specify:

      1. the logistics company that is delivering your goods;
      2. an updated estimated delivery time frame; and
      3. a tracking number enabling you to follow your delivery online.

If your goods have not been received by the updated delivery date contained in your dispatch email please contact us so that we can follow up on you delivery with our logistics company.

5. Alternate Shipping Method
      1. Certain factors such as size, weight and shipping address may require us to ship via an alternative method to the method you have selected at the time of your purchase. We reserve the right to change your shipping method under such circumstances and will provide tracking details for the new carrier once shipped.
      2. Any additional shipping fees are to be paid for by you as the purchaser. If additional shipping fees are required, we will contact you before the order is dispatched to confirm that you are satisfied with the fee variation and still wish to proceed with the order.
6. Estimated time of delivery

As we outsource all our deliveries, we are unable to guarantee the timing of when our deliveries will occur. We will however provide you with an estimated time of arrival at the time of purchase following a delivery address being received and will provide a further revised estimate when we send you notification of your order being processed.

Deliveries will not be sent on weekends or public holidays.

7. Special instructions
      1. If you have given special instructions for the delivery of your order (e.g. “during Office hours 9:00AM – 5:00PM”) we will pass your request onto our logistics company and ensure that it is attached to the delivery job.
      2. Please be aware that complying with your instructions is not within our control and we will not be held responsible if your instructions are not followed. If your instructions have been disregarded please let us know so that we can follow up with the respective logistics company on your behalf.
8. Insurance

It is your responsibility to insure all goods purchased from us.  Risk in the goods passes from us to you immediately upon dispatch of the goods from our warehouse. We accept no responsibility for any loss or damage to your goods that has occurred during shipping.

9. Multiple purchases

If you have made multiple purchases on our Site, you may receive more than one dispatch email. Please be aware that your purchases may also be delivered by different logistics companies, may arrive separately and may come at different times.

10. Change of address
      1. Prior to confirmation of your order, you should ensure that your address is correct and up to date. The address for your order is shown at the checkout, on your order confirmation, electronic receipt and delivery confirmation emails.
      2. In the event that an incorrect or out of date address was entered upon purchase, address changes can only be guaranteed before the order is loaded for delivery. We cannot accommodate all address change requests. We takes no responsibility for orders delivered to an incorrect or invalid address and will not be held liable for any associated loss.
      3. If your order has been dispatched to the wrong address, you should call the relevant logistics company directly and arrange for the delivery address to be changed. Any additional shipping fees arising as a consequence of the changed address are to be paid for by you as the purchaser.
11. Order not received
      1. If you do not receive your order within the delivery time frame detailed in our dispatch notification, please contact us immediately.
      2. Please note that we do not accept liability for lost or stolen orders.
12. Variations

We reserve the right to vary this Policy from time to time without further notice to you. Any variations made will be updated on our Site. It is your responsibility to check this Policy periodically to ensure you are aware of any changes made to it.